Mass IT outage: here's a list of companies and operations affected (2024)

A mass IT outage has hit flights, banks, retailers, and media outlets around the world.

Microsoft also acknowledged the issue in an X update early Friday, writing, "Our services are still seeing continuous improvements while we continue to take mitigation actions."

Here are some of the companies and operations affected.

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Airlines

Numerous airlines grounded flights early Friday morning, including the big three US carriers: United Airlines, Delta Air Lines, and American Airlines. In statements, they all cited technology issues.

Delta and American had both canceled their ground stops by 7 a.m. ET.

A United spokesperson told Business Insider that it was holding all aircraft at their departure airports while it works to restore systems. "Flights already airborne are continuing to their destinations," they added.

American has blamed the issues on CrowdStrike, saying they were because of a "technical issue with Crowdstrike that is impacting multiple carriers," according to BBC News.

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The budget airlines Frontier, Allegiant, and Spirit also issued ground stops which were later canceled.

Frontier's was issued on Thursday night. "Flight operations are currently being impacted by a major Microsoft technical outage," it said in a statement.

Spirit said it was unable to rebook affected customers because of the outage.

Disruption also extended to Europe. The continent's largest airline, Ryanair, advised passengers to arrive early as the outage caused "disruption across the network."

KLM also said it had to "largely suspend operations" as the outage made "flight handling impossible."

British Airways, Wizz Air, Turkish Airlines, Eurowings, Lufthansa, and Qantas were also among those who said they were affected.

911 lines

According to a Facebook post from Alaska State Troopers, emergency lines in the state are also affected.

The post said: "Due to a nationwide technology-related outage, many 911 and non-emergency call centers are not working correctly across the State of Alaska."

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"We appreciate your patience and will update you when we know more," the statement added.

Airports

The major UK airports Heathrow, Gatwick, and Luton have reported issues, with some warning of delays and disruption.

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An X post from Gatwick Express, a train service for the airport, said the company was unable to access driver diagrams at certain locations, "leading to potential short-notice cancelations, particularly on the Thameslink and Great Northern networks."

A spokesperson for Belfast International Airport confirmed to BI that whiteboards were being used to handwrite flight information before systems were later restored. Whiteboards were also used at Singapore Changi Airport.

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Hospitals and doctors' surgeries

Several hospitals and doctors' practices appear to have been affected by the outage.

In the UK, the NHS' EMIS system, which doctors use to book appointments, view patient notes, order prescriptions, and make referrals, appears to be having issues.

A spokesperson for the NHS told BI in a statement: "The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices."

They said that long-standing measures were in place to manage disruption and that there was no known impact on 999 or emergency services, so people should use these services as normal.

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"Patients should attend appointments unless told otherwise and only contact their GP if it's urgent, and otherwise please use 111 online or call 111," they added.

Two German hospitals canceled elective operations scheduled for Friday, Reuters reported.

NYCT Subway

Commuters in New York City and DC may also face delays Friday morning.

In an X post, the NYCT subway said: "Train arrival information is unavailable for A/B/C/D/E/F/G/J/M/N/Q/R/Z/Rockaway Park Shuttle/Franklin Av Shuttle due to a worldwide technical outage. Train service is unaffected."

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The post said the tech outage also impacted Subway officials' ability to see train locations.

Broadcasters

Sky News also appears to have been hit by the outage. The UK news channel has been showing archive footage and briefly displaying an error message.

The news site appears to be up and running at the time of writing.

London Stock Exchange

The London Stock Exchange's website was also experiencing issues.

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"RNS news service is currently experiencing a third-party global technical issue, preventing news from being published on www.londonstockexchange.com," the company said in a statement.

"Technical teams are working to restore the service. Other services across the group, including London Stock Exchange, continue to operate as normal," it continued.

Retailers and fast-food giants

Bloomberg reported that McDonald's Japan suspended about a third of its stores in the country on Friday. The issue was with the stores' cash registers, the report said.

The grocery-store chain Woolworths told BI that some stores had "been impacted as a result of the global IT issue." All but six stores were open for business, but some had fewer functioning checkouts.

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Delivery delays

FedEx and UPS are warning of delivery delays because of the outage.

In a statement on the company's website, FedEx said it was experiencing "substantial disruptions throughout our networks due to a global IT outage experienced by a third-party software vendor." The company said parcels due to be delivered on Friday might face delays.

A UPS spokesperson told BI that it continues to operate effectively but there may be some service delays due to third-party outage "impacting some UPS computer systems in the U.S. and Europe."

Some US state driver services are down

Drivers in some states are unable to access services because of the outage.

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Georgia's Department of Driver Services posted on X that "due to the global Microsoft/Crowdstrike outage, DDS services are unavailable at this time."

Tennessee's Department of Safety and Homeland Security said some Driver Services Centers may not be able to process transactions, according to a post on X.

North Carolina's Department of Motor Vehicles driver license and plate agencies are also impacted and unable to assist customers, according to a CNN report.

Hotels

Bloomberg reported that at the Ocean Park Marriott in Hong Kong, staff were using pen and paper to check guests in and said the outage was affecting their systems globally.

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Marriott International later told CNN in a statement that "certain hotel systems" have been affected.

"We are actively working with our vendors to resolve issues that have impacted certain hotel systems," the company said in a statement to the publication. "We apologize for any inconvenience that guests may experience."

Mass IT outage: here's a list of companies and operations affected (2024)

FAQs

What business is affected by Microsoft outage? ›

The global outage due to a technical issue around Microsoft's applications and services has largely affected businesses and institutions in different countries. Flight operations, banks, retailers and IT firms were at the receiving end of this IT outage, that has left people in panic.

What did CrowdStrike outage affect? ›

The Microsoft outage led to substantial disruptions across numerous sectors. It resulted in flight delays and cancelations, and affected critical services in hospitals, banks, supermarkets, and millions of other businesses.

What caused CrowdStrike failure? ›

On July 24, CrowdStrike reported on the testing process lapses that led to the flawed update being pushed out to customer systems. In its post-mortem, the company blamed a hole in its testing software that caused its Content Validator tool to miss a flaw in the defective Channel File 291 content update.

Which airline is affected by CrowdStrike? ›

The outage caused problems with booking, check-in and issuing boarding passes, leading to flight delays and cancellations. American, United Airlines, Frontier Airlines, Sun Country Airlines and Allegiant Air all experienced issues in addition to Delta.

Is Wells Fargo affected by CrowdStrike? ›

Banks that were temporarily affected included Wells Fargo, Charles Schwab and TD Bank. While most systems are now up and running, the fix for the CrowdStrike outage is manual and will take some time.

What caused the Microsoft outage today? ›

What we know about the global Microsoft outage. A massive outage was caused by what was supposed to be a routine update from the cybersecurity company CrowdStrike. A routine software update caused cascading chaos Friday that has engulfed global businesses from airports and banks to retail and law enforcement.

Is American Airlines affected by the Microsoft outage? ›

American Airlines' network had canceled 450 flights, 7.5% of its schedule, and is viewing Saturday as a recovery day. Southwest and Alaska do not use the CrowdStrike software that led to the global internet outages and had canceled fewer than a half-dozen flights each.

What big companies use CrowdStrike? ›

Customers of Crowdstrike
CustomersEmployee RangeCountry
Nuance Communications, Inc.10,000+United States
Amazon Web Services10,000+United States
Home Depot, Inc.10,000+United States
OSI Group LLC10,000+United States
6 more rows

What computers were affected by CrowdStrike? ›

The problem affected systems running Windows 10 and Windows 11 running the CrowdStrike Falcon software. Most personal Windows PCs were unaffected, as CrowdStrike's software is primarily used by organizations. The CrowdStrike software did not provide a way for subscribers to delay the installation of its content files.

Did CrowdStrike fix the issue? ›

Statement from Our CEO

All of CrowdStrike understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our highest priority. The outage was caused by a defect found in a Falcon content update for Windows hosts.

Who owns CrowdStrike? ›

The ownership structure of CrowdStrike Holdings (CRWD) stock is a mix of institutional, retail and individual investors. Approximately 44.31% of the company's stock is owned by Institutional Investors, 2.19% is owned by Insiders and 53.50% is owned by Public Companies and Individual Investors.

Is CrowdStrike a malware? ›

CrowdStrike Falcon provides enhanced protection from malware, viruses, and other malicious activity for a variety of U-M IT systems/endpoints (laptops, desktops, and servers) and operating systems (Windows, MacOS, Linux).

Who is CrowdStrike biggest competitor? ›

At a glance – the top Crowdstrike competitors & alternatives
  • Heimdal®.
  • Carbon Black.
  • SentinelOne.
  • Cylance.
  • Microsoft.
  • Symantec.
  • Sophos.
  • Webroot Business Endpoint Protection.
Jul 19, 2024

Does the US government use CrowdStrike? ›

The extent of the impact on federal government operations is still not known. Crowdstrike is in wide use across federal agencies and it is a key vendor on the governmentwide Continuous Diagnostics and Mitigation cybersecurity support services contract.

Has American Airlines recovered from CrowdStrike? ›

American Airlines rapidly recovered operations after the CrowdStrike disruption. Delta's struggles highlighted the perils of crew-reassignment software failures.

Is UPS affected by Microsoft outage? ›

UPS said in a statement that computer systems in the U.S. and Europe were affected, but its airline continues to operate effectively, and drivers are on the roads delivering for customers. “We are continuing to work to resolve all issues as quickly as possible; there may be some service delays,” UPS stated.

What companies are affected by the AWS outage? ›

Impact on Businesses: Millions Impacted as AWS Goes Down

Companies that rely heavily on AWS, such as Netflix and Adobe, experienced significant disruptions, as did thousands of smaller businesses that rely on the platform for their day-to-day operations.

What problems are Microsoft facing? ›

It is facing several trends and challenges including increased competition, increasing speed of business, rising client expectations, digital delivery of services, and the need to adapt to rapidly changing technological advances.

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